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Frequently Asked Questions
Our Service
Pricing and Rates
We are located at 306 Wilson Avenue, Toronto, Ontario near the corner of Bathurst.
If you are based outside of Toronto and would like to use our service in Canada, visit our Air Cargo page to find out how you can mail your package to us. Visit https://www.johnnyaircargo.ca/air-cargo to learn more.
For information on all of our locations in Canada, which include our Drop-Off Outlets, as well as in the US, and Philippines, you can find them here: https://www.johnnyaircargo.ca/locations
There are two ways you can send your package to the Philippines. You can bring in or mail your package to our Toronto office and our representatives will be happy to assist you. We will weigh and measure your package and then issue you an airway bill/invoice. The chargeable weight is based on the actual weight or the volume weight (which is the length x width x height in inches and the total divided by 166), whichever is greater. For more information, visit our Air Cargo page.
You can also shop online and have your order sent to us for delivery to the Philippines. For more information, visit our Shop Canada Online page.
It takes 5 to 10 business days from flight date to delivery depending on the destination. Metro Manila takes one week and the Provinces take up to 10 days.
You can also track your package on our Tracking page, which is updated by our Manila Head Office upon arrival in the Philippines. We also post regular updates on shipments each week on our Shipping Updates page.
If you are not in Toronto - don't worry! We have customers from all over Canada. You can mail your package to our office in Toronto and then send us an email with the sender and recipient information or fill out our Package Mail-In form. Once we receive your package, we will send you an invoice of the cost to the Philippines. After it is paid, we will deliver it on our next flight date.
For more information and how to mail your package to us, please visit our Air Cargo page.
Johnny Air Cargo strongly prohibits the shipments of firearms, firearms parts and accessories thereof (even with legal permits), weapons, hazardous materials, dangerous goods, counterfeit merchandise, illegal drugs, cash, coins, precious metals, and negotiable instruments.
We also do not ship aerosol products, taxidermy, human remains, or government-owned documents (passport, ID card, etc.).
All packages will be checked to verify the contents in accordance with laws regulating export trade and shipping. Packages will also be screened and scanned by the airline and security before departure.
Once the package arrives in the Philippines, our Johnny Air Cargo offices will contact the recipient and advise them that their package is ready for pick up or delivery.
If the shipping freight is to be paid in the Philippines, the amount will be converted into pesos based on the current airline rate plus the 12% VAT (value added tax). If it is pre-paid in the Canada there is no handling fee or VAT.
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