Frequently Asked Questions

Here are the answers to some of our most frequently asked questions.

 

If you have any additional inquiries, you may also reach us via our Chat Online found on the bottom right corner of our website, or you may send us a message through our Contact Form.

How can I send packages to the Philippines?

There are two ways you can send your package to the Philippines. You can bring or mail your package to our Toronto office and our representatives will be happy to assist you. They will weigh and measure your package and issue you an airway bill/invoice. The chargeable weight is whichever is greater between the actual weight and the volume weight which is the length x width x height / 166.

 

Another way you can send a package is through shopping online. More details on this can be found on our Shop Canada Online page.

2

How much is it to send packages to the Philippines?

Whether you are a walk-in customer or shopping online, our rates vary depending on the size and content of the package as well as the destination. Our shipping rates can be found here.

3

How long does it take for my packages to reach the Philippines?

It will take 7 to 10 business days from flight date depending on the destination. 

4

Do I need to register to use Johnny Air Cargo Canada's services?

No, registration is not required to use our services.

If you would like to receive news and early promotions, as well as 10% off your first shipment, you can register for this by clicking here.

5

Are there items I am not allowed to send?

Johnny Air Cargo Canada strongly prohibits the shipments of firearms, firearms parts and accessories thereof (even with legal permits), hazardous materials, dangerous goods, lithium batteries, counterfeit merchandise, illegal drugs, cash, coins, precious metals, and negotiable instruments.  

6

How can I pick up my packages in the Philippines?

Once the package arrives in the Philippines, our Johnny Air Manila office will contact the recipient and advise them that their package is ready for pick up or delivery. If the shipping freight is to be paid in the Philippines, the amount will be converted into pesos based on the current airline rate plus the 12% VAT (value added tax). If it is pre-paid in the Canada there is no handling fee or VAT. 

7

How can I deliver a package from the Philippines to Canada?

Just as the same as sending packages from Canada to the Philippines, you can  bring your package to any one of our Philippine offices and our representatives will be able to assist you. They will weigh and measure your package and issue you an airway bill/invoice. The chargeable weight is whichever is greater between the actual weight and the volume.

8

Where are you located?

Our office in Canada is at 306 Wilson Avenue, Toronto, Ontario M3H 1S8.

 

We are also located in New York, New Jersey, Metro Manila, and the Province. All our offices can be found here.

9

Is it safe to use Johnny Air Cargo Canada?

Yes, we are the safest and most reliable shipping service to the Philippines from the U.S.A for over 30 years.